Shipping & FAQ's

WHEN WILL MY ORDER ARRIVE? (U.S ORDERS)

Our items ship from the U.S and are made to order so standard processing time is 3-5 business days. However, processing times vary by product so please refer to our processing times information for detailed times. After processing Typically orders arrive within 3-5 business days after being shipped. Please keep in mind that during holiday season this can be delayed. 

(Processing time + Shipping= Delivery date ) 

We work as hard as we can to ship out orders ASAP and most of our orders are arriving with no delays. However, please keep in mind that  some shipping carriers are still experiencing delays due to COVID-19 restrictions imposed on their facilities & due to holiday season. We have no control over these delays. We ask that you please do not order if you’re not okay with possible delays. Refunds or returns will not be accepted for orders arriving late. 

INTERNATIONAL: Due to COVID-19 international orders are experiencing possible delivery delays. Most orders arrive within 7-15 business days but in rare instances Orders can take 30-45 days for delivery. Please no do not order if you’re not okay with possible delays.

If you require an item to be delivered to by a specific time frame, please message us before ordering to confirm that an item can be expedited for you or to confirm that an item will arrive by your desired time. We do not take responsibility for a product not arriving at your desired time when fulfillment time framed and shipping time frames have been provided here. Returns Will not be accepted for any items not received by a specific date.  

PROCESSING TIMES:

 

• MUGS: (3-5 business days) 
• GIFT SETS: ( 3-5 business days)
• CANDLES: (2-4 business days) 
• BAGS: (3-5business days)
• CARDS: (3-5 business days) 1-2 day delay during peak holiday seasons.
• JEWELRY: (1-3 business days)
• APPAREL & APRONS: unless noted, apparel processing is at 5-7 business days. Holiday apparel such as halloween and Christmas can take a maximum of 7-10 business days based off order volume.

 

 

Notice: Items in your order can or might ship separately due to different methods of packaging required to ensure your order is not damaged during transit. Drink-ware will always ship in separate packages. You will receive a separate shipping email for each item.

 Risk of Loss: Except as otherwise noted, once Untamedego LLC (the seller) has handed off your order to the carrier for delivery, the risk of loss and title of the products purchased passes to you (the buyer)

CAN I CANCEL MY ORDER?

Orders for mugs, apparel, candles, and cards cannot be cancelled once the order is placed as they immediately go into our printing department for processing. Once the order is accepted in printing, we cannot cancel.  We can however update your address or apply a discount code. Orders for any additional items can only be canceled one (1) hour from the time of purchase by sending us an email at customercare@untamedego.com

We cannot change the address of an order once the order has been sent to our fulfillment center for shipping.

  

 RETURN TO SENDER/ INVALID ADDRESS

If you provided a wrong address at the time of order you may contact us ASAP. We can only make address changes within one hour of when the order is place. In the event that the package is already in transit, we will not be able to change the delivery address or refund/cancel order. Customers are responsible for entering correct shipping information and we are not responsible for incorrect addresses entered. Shipping fees are non-refundable. If you refuse any shipments or enter the wrong address you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Refusal to pay for re-shipping fees, will result in a 50% restocking fee. Returns on holiday items will not be processed

 

ITEMS LOST IN TRANSIT

International orders:
Due to COVID-19 international orders are experiencing possible delivery delays. Orders can take 30-45 days for delivery. Typically delivery is 7-15 business if no delays occur.
Please keep in mind that we charge a flat rate for shipping, but if an order exceeds a weight limit, an additional shipping fee will be invoice to you. 
2. Your package will be declared a lower price than the order due to the following: Different countries will have different import regulations. If the amount declared on the package is over a certain amount,  you may have to go to your local Customs office personally and be subject to import tax. The cost of import tax depends on the value declared on the package. Thus, to protect you from these additional fees and to save you a trip to the Customs office, we will declare the package contents at a lower value. If any tax is due, it is the customers responsibility to pay. 
Note: 
Orders from your country may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes, and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays.
A shipping fee will be charged if you do not claim your item and it is returned due to invalid address. The charge will be 20% of the total charge per item. Final sale items are subject to a a partial discount of 50% in addition to any return fees, these will be deducted from you refund if you refuse a reshipment. 
Shipping fees are non-refundable. If you refuse any shipments or enter the wrong address you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
3. Please contact us if you did not receive your order within 30 days from your order confirmation email. After 30 days, your order will be marked as closed and we will not be able to process any refunds.. Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully.  We are not responsible for lost or stolen packages.  Order lost in transit will be provided a replacement order, we do not offer refunds only replacement orders for lost packages.
**If you provided a wrong address at the time of order you may contact us ASAP.  we can only make address changed within one hour of when the order is place. In the event that the package is already in transit, we will not be able to change the delivery address or refund the order.  Customers are responsible for entering a correct shipping information and we are not responsible for incorrect address entered by the customer. A shipping fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item as well as any return fees charged. Final sale items will be charged 50% of the total charge in addition to any return fees if the reshipping fee isn’t paid. 
4. All orders shipped include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the respective courier within your area to investigate the issue. We will not be held accountable for parcels when tracking information indicates that the package has been delivered successfully. We are not responsible for lost or stolen packages.
 
IT LOOKS LIKE MY CREDIT CARD WAS CHARGED TWICE. WHY?
What you may be seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.
Please only click the ‘Place Order’ button once during checkout to avoid duplicate orders being placed.
ORDER ACCEPTANCE POLICY
Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  We reserve reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.